Public Sector

We help governments address their most fundamental organizational challenges—from human-capital development to transformational change.

  • We helped improve the business processes of a large regulatory agency that was facing a globalizing supply chain, increasing product complexity, public pressure for stronger risk management, and industry pressure for greater speed and transparency. 

  • We helped a public-finance organization improve its talent-management system; specific outcomes included reducing time to hire by more than fifty percent and achieving the number-three ranking in the Partnership for Public Service’s “Best Places to Work” survey. 

  • We assisted the three grant-making units of a law-enforcement agency in developing a workforce-planning model and talent strategies to enable fact-based resource planning and to inform long-term human-capital strategies. 

  • We worked with an emerging-market tax administration to segment taxpayers, train tax inspectors, and implement operational monitoring tools—initiatives that yielded a sixty-fold increase in collections and a ten-fold boost in productivity within six months. 

  • We supported a United States government agency in overhauling its approach to strategic priority setting; specific tasks included helping the client build alignment and develop a shared prioritization process used by all ministers and senior officials. 

  • We supported an Asian municipality in creating a strategic road map to grow into a major metropolis, attracting significant private investment, developing a “go live” plan for a new automotive zone by consolidating support functions into centralized network services, and implementing new urban-planning incentives to ensure sustainable growth. 

  • We assisted an African government’s tax division in transforming its process for handling budget planning and revenue allocation in the face of significant demographic and economic changes, resulting in improved collection rates. 

  • We helped improve the business processes of a large regulatory agency that was facing a globalizing supply chain, increasing product complexity, public pressure for stronger risk management, and industry pressure for greater speed and transparency.