Enterprise Resource Planning

Every general manager today—all the way up to the CEO—is expected by his or her stakeholders to achieve new breakthroughs in performance—and fast. Those who don't make visible progress toward that goal within the first year or two will likely find themselves looking for another job. It is precisely because of this growing breakthrough imperative that managers today, whether in corporations or nonprofits, need to get off to a fast start. They don't have time for mistakes or for going back and redoing what they should have done right in the first place.

Our application implementation methodology takes an end-to-end view, starting with the IT customer. This ensures that improvement occurs across all IT processes. Our approach has proven to have significant and lasting impact for providers. In our last fifty transformations, we have achieved very significant productivity improvements. In all cases, quality of service and employee satisfaction also improved significantly.

Implementation and Integration

Our approach starts with a full potential diagnostic and embeds our methodology with added efficiency and speed. In each case, we first gain an understanding a company's value stream, and then move rapidly to mapping out processes and costs. Next, we define a view of "full potential" through such measures as bottleneck analyses and internal benchmarking. It starts with a leadership commitment to the following:

The first is breadth: company networks may include thousands of individual branches and dozens of processing locations, operating in different regions with different languages and different core technology systems. In this environment, support resources may be thinly spread and staff at different sites can find it difficult to learn from each other and share best practices. The second challenge is the range of activity involved, making it especially difficult for companies to find the right balance between standardization and flexibility. Branches and processing centers regularly accommodate a wide variety of projects and service requests. In some environments, volumes fluctuate widely, with customer demand spiking at peak times while capacity sits underutilized at other hours.

Third, differences in size and local conditions between sites—even those engaged in the same fundamental processes—mean that no two face the exact same combination of transactions over the course of a day, month, or year. Our experience in assisting companies in large-scale implementation shows that with careful design and execution, transformation of even the largest networks is possible.

Our solutions are transforming the way organization make decisions and achieve long-term performance improvement. We combine our expertise with robust, scalable technology to harness disparate sources of data and provide a single, clear view on complex problems.


Related Practices

Managing strategy and stakeholders includes ensuring continuous alignment of the project with the business strategy and value objectives, detailed analysis of stakeholder positions, vendor management, and proactive risk identification and mitigation.

How can we help you?

We help organizations build competitive advantage through the development of sustainable, world-class project management capabilities.

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