Making Data-driven Marketing Decisions

We have advised virtually all types of retail establishments, from large department store chains and big box retailers to specialty retailers with offerings from home improvement goods to women’s handbags. With the advent of the digital age, we have also been called upon to advise emerging ecommerce companies as well as traditional companies expanding into the online retail platform. We help clients balance technical and commercial design considerations. At the same time, we support clients in building capabilities so that project leaders have the fact to make the appropriate trade-offs going forward. By combining a strategic perspective with disciplined implementation, we help our clients succeed even in the most challenging environments.

Improving the Customer Experience

Opportunities often emerge individually. In this context, it can be difficult to focus on the whole portfolio and easy to lose sight of broader strategic goals. At the same time, today’s ever-changing market conditions can quickly render existing strategies ineffective and expose a company to risk. In our experience, comprehensive strategies that balance long-term value-creation and the appropriate risk considerations are crucial to success. We assist clients in developing a strategy that addresses three core dimensions—geographic focus, asset class focus, and role along the value chain. At the same time, by identifying key risk categories and drivers, we ensure clients understand and properly manage risk. In recent years, we have worked closely with clients to assess various strategic questions, including scale-up opportunities across cities, portfolio classes, to financing, and ownership and development structures. To ensure a strategy’s long-term success, we help clients develop the capabilities and partnerships needed to sustain it.

Driving Customer Lifetime Value through Deep Analytics

Retail has long been a game of testing and learning: trying different things, finding out what works, and doing more of it. But as the industry matures, disciplined mid- and long-term strategic planning and focused execution are becoming indispensable for sustainable performance. Focusing on the intersection of business and technology, we help our clients leverage information technology and e-enablement to drive operational transformation, especially in marketing and sales as well as in operations. We constantly update our skills and our expert networks to help clients stay at the cutting edge of technology.

Implementing Front-line Transformational Change

Driven by competition and consolidation, complex retail enterprises operate across countries, channels, categories and formats. While size and scope afford economies of scale, they also present considerable structural challenges. We work with retailers to help manage organizational complexity and design robust facilities that fit their specific needs. We make sure the design focuses management attention on the strategic priorities and critical operations of each project—be it international expansion, new construction, or growth through acquisitions.  Once the design is finalized, our execution approach helps our clients quickly realize the economic value determined by the design.

 
  Mr. John Spencer

Mr. John Spencer

  Mr. David Hamilton

Mr. David Hamilton

Principles of Design

We are a multidisciplinary team of architects, engineers, and industry specialists driven by a singular goal—to help solve our clients’ and society’s greatest challenges.