Clinical Operations Excellence

Healthcare providers are devoting more management focus to clinical operations improvements in order to boost productivity and sustain margins. In particular, our clients have found that there are significant operating dollars tied up in unintended clinical variability. Whether variability is in patient outcomes, length of stay, workforce productivity, clinical supply utilization, or clinician satisfaction and retention, we help our clients engage frontline staff—physicians and nurses—to lead the effort to address the causes of variability and make critical changes.

Demands from stakeholders are also focusing healthcare providers on clinical excellence, with patients paying more attention to healthcare quality metrics and payors offering incentives and penalties tied to clinical performance. We help our clients improve both the quality and efficiency of their operational efforts.

We have worked with many of the largest private and public health systems in the world on frontline-driven clinical operations improvements. We help build internal capabilities to ensure the impact endures long after the initial project concludes. Our consultants are often former clinicians themselves, and they leave our clients with a strong institutional foundation on which to build future operational improvements. Our approach offers three specific benefits:

A pragmatic approach to value. We take an unrelenting focus on value in designing transformation programs. We help clients drive quickly toward pragmatic demonstrations of value, with rapid implementation, real-time adjustments, and robust performance tracking.

Focus on sustainability from the start. In order to succeed, clinical operations transformations need to address from the beginning short-term performance and longer-term mindset and behavior challenges.

Alignment with the strategic vision. We structure our teams so that consultants with clinical backgrounds work directly with client clinicians. This helps establish real credibility in the clinical operations setting. Across the globe, our consulting staff includes more than 160 physicians and nurses, 250 healthcare PhDs, and 100 hospital operations experts. By engaging and aligning individuals from the hospital unit to the board room our operations projects are an extension of our clients' overall strategic vision.

To gain additional insights, we consult with a network of external experts who serve on Burk’s Standing Therapeutic Areas Teams (STATs) for diabetes, oncology CNS, and other major disease areas. Overall, the STATs Advisory Boards include more than 120 world class external advisors who are key opinion leaders in their fields.

Healthcare Technology

Our global community of business technology and healthcare consultants is committed to working with healthcare executives on their most challenging technology issues. As members and leaders of Burk teams assisting healthcare organizations, our technology and healthcare consultants bring diverse experience to their projects, having previously served as CIOs, equity analysts, software developers, healthcare experts, and technology entrepreneurs.


Executive Leadership

Mr. James Moore

Mr. James Moore

Related Practices

We help healthcare providers transform their clinical operations to improve quality and reduce costs, taking a value-based approach and inspiring employees.

How can we help you?

For more information or to discuss potential collaboration and participation in our research, please contact us.

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