We help public institutions build and execute strategies to achieve their policy and organizational goals.
Governments around the world face important questions about how to fulfill their core mission, respond to political and environmental changes, and deliver services to citizens despite reduced budgets. To answer these questions, organizations must undertake rigorous strategic planning—a process that can be difficult, especially in the context of a diverse stakeholder environment with numerous and often divergent interests.
Working in collaboration with senior leaders, we help public-sector organizations set a vision for strategic outcomes, build a robust fact base, rigorously assess options under uncertainty, design an actionable plan, win support from key stakeholders, and evaluate progress from design through execution to ensure that strategies have lasting impact.
Drawing on insights from the private sector and decades of public-sector work, we support clients on a range of strategic topics, including identifying social, economic, and technology trends; synchronizing budgeting and strategic-planning processes; designing stakeholder-engagement plans; and creating innovation programs at scale. We advise public-sector agencies varying in size, scope, and geography—from regional health agencies in Africa to school districts in US cities, from national defense departments to municipal infrastructure and technology teams.
Strategies for Government Innovation
With governments worldwide facing profound fiscal imbalances and systemic financial failures, public-finance institutions—including finance ministries, government lenders, public pension funds, tax authorities, central banks, and financial regulators – are under intense pressure to increase transparency and improve their performance. The problem is not a new one—government agencies always seem to be fighting against funding shortages—but the recent financial crisis has significantly reduced tax revenue in many jurisdictions, making the need for efficiency all the more urgent. And while governments are seeking to maintain or even reduce spending to bring their public finances back into balance, they must also provide services that minimize the impact of the downturn on individuals, families, and businesses.
Operations and Business Processes
Operational improvements can help organizations create sustainable and substantial improvements in productivity. We bring proven techniques for eliminating waste, variability, and inflexibility in operations—such as lean and Six Sigma—to our work with government departments and agencies. Although many of these techniques were pioneered in the manufacturing industry, they have found ready application in public-sector agencies—from those with processes that resemble manufacturing (such as defense-related logistics units) to others where such techniques might seem less obviously relevant.
Our work in public finance covers a wide range of topics, from examining macroeconomic trends and performing expenditure analysis to assessing and quantifying risk, redesigning IT infrastructure, and exploring new methods of revenue generation.
Research and Collaboration
Our practitioners are continually generating new insights into core functional capabilities such as technical excellence in IT and operations, as well as cross-cutting capabilities such as leadership effectiveness, performance management, and talent management. We have developed a series of training modules (including e-learning sessions and videos) on capability building. At our experiential learning environments, including “model offices” and more than ten capability centers around the world, leaders can deepen or refresh their understanding of how to drive lasting change.
We have access to a wide range of proprietary research, tools, data, and approaches that have evolved from our extensive work in both the public and private sectors. We also have a global network of highly experienced practitioners who understand not only how to achieve world-class operations performance, but also how to achieve such performance in a public-sector context.
Government agencies are among the most complex organizations in the world. We help governments and public-sector organizations design and implement large-scale strategies that promote economic development and inclusive growth.
- Economic Development
- Job-creation Strategies
- Information Security
- Affordable Housing
- Crisis Management
- Healthcare Reform
- Societal Relations
- Humanitarian Aid
- Public Protection
- Fiscal Policy
How can we help you?
Our deep experience and rigorous approach help clients shape successful organization transformation programs and build cultures of continuous improvement.